Assistant Manager

RightMove Recruitment are now hiring an Assistant Manager for our client based in Airside, Co. Dublin.

Job purpose:

Ensure the site operates efficiently and effectively and provides our customers with the very best customer service and fresh food offerings at all times in a clean, safe environment. To support the Site Manager and take full responsibility for the site in the Site Manager’s absence.

Main Tasks and Responsibilities:

Customer Service

  • Pro-actively deliver excellence in customer service at all times.
  • Ensure that customer satisfaction is the number one priority and consistently deliver and exceptional service by displaying I-CARE service excellence behaviours.
  • Professionally handle all customer queries and complaints in line with company policy in a timely manner and escalate where appropriate.

Store Operations and standards

  • Support the Site Manager in the efficient day-to-day running of retail unit.
  • Ensure that the store reflects company’s standards of merchandising, presentation and Customer Care.
  • Ensure and maintain the level of hygiene to the highest standard throughout the store and compliance by all staff members to the same standard.
  • Ensure all operational checklists are followed on a daily basis across the shop and forecourt.

Team Management

  • Competently manage and organise a team of staff.
  • Be approachable and a role model who leads by example and encourages teamwork, fosters a positive attitude and atmosphere in the workplace.
  • Develop and promote good communication between employees and management in a safe, respectful and inclusive environment.
  • Support Store Manager in the development and training of the team to required training standards.

General/Other

  • Comply with the policies at all times.
  • Comply with all legislation relevant to the operation of a service station including Employment Law.
  • Ensure correct uniform / dress code and name badge are worn correctly and at all times, and the highest standard of personal care is upheld.
  • Develop strong working relationships with colleagues and Group Management.
  • Perform any other duties or assume other responsibilities that may be assigned to the role.

Role requirements:

  • Minimum of 2 years of experience in a Supervisory / Management position.
  • Levels 1 & 2 knowledge of food safety is a distinct advantage.
  • Working knowledge of the CBE system is desirable.
  • Excellent communication and delegation skills.
  • Proven staff management skills.
  • Highly driven with a strong work ethic.
  • Passion for retail and customer excellence.
  • Thrive in a fast-paced working environment.

Salary and Benefits:

  • Excellent salary dependent on experience.
  • Retention bonus.
  • Annual leave starts at 21 days increasing per year of service.
  • Employee Wellness Programme.
  • On-Site parking.
  • Ongoing training, appraisals and career progression opportunities.

Job Types: Full-time, Permanent

Salary: €28,000.00-€34,000.00 per year

Benefits:

  • On-site parking
  • Sick pay

Ability to commute/relocate:

  • Airside, Co. Dublin: reliably commute or plan to relocate before starting work (required)

Experience:

  • Management: 2 years (required)

Work Location: In person

Job Category: Management Retail
Job Type: Full Time
Job Location: Airside Dublin
Salary: €28.000-€34.000 per year

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