RightMove are hiring an Assistant Manager for our client based in Airside, Swords, Co. Dublin.
Description
Our business is growing- are you ready for a new challenge?
If so, we’ve just the position for you. We have an exciting opportunity for an experienced Assistant Manager to come join our experienced management team. The successful candidate will support the Site Manager in the execution of our business strategy in store and across the business.
Job Purpose:
Ensure the site operates efficiently and effectively and provides our customers with the very best customer service and fresh food offering at all times in a clean, safe environment. To support the Site Manager and take full responsibility for the site in Site Manager’s absence.
Main Tasks and Responsibilities:
Customer Service
· Pro-actively deliver excellence in customer service at all times
· Ensure that customer satisfaction is the number one priority and consistently deliver and exceptional service by displaying I-CARE service excellence behaviours
· Professionally handle all customer queries and complaints in line with company policy, in a timely manner and escalate where appropriate
Store Operations and Standards
· Support the Site Manager in the efficient day-to-day running of the retail unit
· Ensure that the store reflects the company’s standards of merchandising, presentation and customer care
· Ensure and maintain the level of hygiene to the highest standard throughout the store and compliance by all staff members to the same level
· Ensure all operational checklists are followed on a daily basis across the shop and forecourt
Team Management
· Competently manage and organise a team of staff
· Be approachable and a role model who leads by example and encourages teamwork, fosters a positive attitude and atmosphere in the workplace
· Develop and promote good communication between employees and management in a safe, respectful and inclusive environment
· Support the Store Manager in the development and training of the team to required training standards
· Manage employee performance, giving regular feedback, recognition and encouragement
Stock Management
· Ensure accurate ordering of stock from PLOF
· Accept and process deliveries
· Merchandise shop area to ensure maximum performance of products
· Be vigilant at all times to prevent stock loss and waste
· Perform and manage weekly / monthly stock takes
· Achieve the specified margins and sales targets set out by the Support Office
Health, Safety and Welfare Management
· Assume role of H&S Officer for designated site
· Strictly comply with standards and safe working practices as outlined in The Health, Safety and Welfare at Work Act, 2005 and subsequent Regulations, Acts or Amendments
· Strictly comply with all policies, practices and procedures, outlined in the companys Health and Safety Management System and Safety Statement
· Maintain security awareness at all times and escalate where appropriate
General/Other
· Comply with company policies at all times
· Comply with all legislation relevant to the operation of a service station including Employment Law
· Ensure correct uniform / dress code and name badge are worn correctly and at all times, and the highest standard of personal care is upheld
· Develop strong working relationships with colleagues and Group Management
· Complete all tasks to the best of your ability and to the highest standard
· Ensure discretion and confidentiality are maintained at all times
· Perform any other duties or assume other responsibilities that may be assigned to the role
The ideal candidate will have:
· Minimum 2 years experience in a Supervisory/ Management position
· Levels 1 & 2 knowledge of food safety is a distinct advantage
· Excellent communication and delegation skills
· Proven staff management skills
· Highly driven with a strong work ethic
· Passion for retail and customer excellence
· Thrive in a fast-paced working environment
Some of our benefits include:
· Competitive salary & flexible working arrangements
· Staff Discount
· Paid Family Leave including Maternity & Parental Leave
· Enhanced annual leave entitlements up to 27 days
· VHI Health Insurance Funded Scheme
· Colleague Assistance Programme – GP Online & Counselling Service
· Employee Referral Bonus
· Travel & Bike to Work Scheme
· Save as you earn Scheme
· Mileage Scheme
· Ongoing training, appraisals and career progression opportunities
· E-Learning and Development Portal
Job Types: Full-time, Permanent
Salary: €28,000.00-€34,000.00 per year
Benefits:
· Bike to work scheme
· Company events
· Employee assistance program
· Employee discount
· Flexitime
· Food allowance
· On-site parking
· Private medical insurance
· Store discount
· Wellness program
Schedule:
· Day shift
· Flexitime
· Overtime
Supplemental pay types:
· Bonus pay
· Overtime pay
· Performance bonus
· Signing bonus
· Tips
· Yearly bonus
Ability to commute/relocate:
· Swords, County Dublin: reliably commute or plan to relocate before starting work (required)
Experience:
· Retail Management: 3 years (preferred)
Licence/Certification:
· B Driving Licence (preferred)