Customer Service Representative

RightMove Recruitment are now hiring an experienced Customer Service Representative to join our client based in Co. Dublin.

Duties:

  • Liaising with customers in a positive and professional manner, through all communication methods ensuring a consistent and high standard of service
  • Responsible for prompt query resolution for all customers – Phone / Email
  • Responsible for communication of any issues to various internal departments e.g. transport, operations, sales, etc
  • Completion of POD delivery dockets
  • Generation of reports and administration of fleet tracking system
  • Monitoring of deliveries on an ongoing basis to pre alert customers of any lateness or failures
  • Provide accurate, valid, and complete information by using the right methods/instructions
  • Follow up queries within agreed timelines to ensure issues are satisfactorily resolved
  • General day to day administrative duties plus additional duties (as the role evolves)
  • Build sustainable relationships of trust with customers and team members through clear and effective communication
  • Liaison with Transport Planners and Management in relation to escalation of issues where necessary

Our ideal candidate:

  • Previous Customer Service experience in a fast paced environment
  • Excellent verbal and written communication skills
  • A high level of accuracy and attention to detail
  • Strong computer skills are essential
  • Proven ability to deal with problems and solve them effectively and in a timely manner
  • Ability to work well either individually or as part of a team
  • Experience working with systems such as MS Word/ Excel and SAP

Job Types: Full-time, Permanent

Salary: Up to €34,000.00 per year

Benefits:

  • Company events
  • Employee discount
  • On-site parking

Schedule:

  • Flexitime
  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Experience:

  • Customer Service: 1 year (preferred)

Ability to Commute:

  • Dublin, CO. Dublin (required)

Work Location: In person

Job Category: Administration Customer Service
Job Type: Full Time
Job Location: Dublin
Salary: Up to €34.000 per year

Apply for this position

Allowed Type(s): .pdf, .doc, .docx
Top