Sales / Customer Service Manager

RightMove Recruitment are now hiring an experienced Sales & Customer Service Manager to join our client in County Mayo.

The successful candidate will play a crucial role in managing incoming queries related to home heating oil sales, overseeing the coordination of deliveries with the Depot Manager and collaborating with senior management to achieve sales targets and uphold exceptional customer service standards.

Key Responsibilities:

  • Customer Service Management:
  • Handle incoming customer sales queries promptly and professionally.
  • Ensure a high standard of customer service, addressing customer concerns and providing product information.
  • Ensure that pricing policies are observed by all staff.
  • Sales Management:
  • Collaborate with the sales team to meet and exceed sales targets.
  • Develop and implement sales strategies to drive revenue growth in the home heating oil and agricultural sales sectors.
  • Team Collaboration:
  • Work closely with the Depot Manager to coordinate efficient delivery schedules and ensure timely service to customers.
  • Foster a collaborative and positive work environment within the team.
  • Communication with Senior Management:
  • Provide regular updates to senior management at head office regarding sales performance, customer feedback and operational challenges.
  • Collaborate with senior management to develop strategies for achieving sales goals.

Qualifications and Requirements:

  • Proven experience in customer service and sales management.
  • Excellent communication and interpersonal skills.
  • Strong leadership abilities with a focus on collaboration.
  • Familiarity with the home heating oil and agricultural fuels industries is advantageous.
  • Results-driven mindset with the ability to meet and exceed sales targets.
  • Proficiency in using CRM software and Microsoft Office Suite.

Job Type: Full-time, Permanent

Salary: €35,000.00 per year

Benefits:

  • Employee discount
  • On-site parking
  • Wellness programme

Schedule:

  • Weekend availability
  • Flexitime

Supplemental pay types:

  • Performance bonus
  • Bonus pay

Ability to Commute:

  • CO. Mayo (required)

Work Location: In person

Job Category: Management Retail Sales
Job Type: Full Time
Job Location: Mayo
Salary: €35.000 per year

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